Terms & Conditions

• Two Hands is Muslim-owned. All our ingredients are Halal-certified.

• We are open for delivery Monday to Sunday, from 9am to 6pm, including PH. (Closure days will be posted on @two.hands.sg instagram.)

• We only take pre-orders 2 working days in advance (see below for cut-off and delivery timings). Pre-orders are to ensure that customers receive the best quality of our brownies and coffees.

• Minimum order for pick-up is $20.

• Minimum order for delivery is $50.

• Bulk orders (total basket value of $200 and above) are subject to confirmation. WhatsApp (9388 2973) to confirm availability before ordering. For best availability, order at least 4 days in advance.

Cancellations/Refunds:

• We may cancel your order if the product is unavailable for any reason. We will notify you to exchange or refund the product.

• We do not allow any cancellation of orders by customers.

• We will refund your order in the same way the payment is made.

Delivery:

• Islandwide delivery fee on Oddle is calculated by the distance from Two Hands @ Ascent (Singapore 118222) to your delivery location.

• Oddle delivery fee (for any amount) starts from a minimum of $12, with an additional fee of $3 for weekends (Fri, Sat and Sun) and $4 for Public Holidays. (From Oddle as of 16 April 2025)

• All special instructions for delivery must be made clear during placement of orders. Any special instructions after the order has been placed is subject to confirmation.

Delivery Timing:

• Delivery slots are in 30-minute blocks.

• If you require your order by a specific timing, please contact us directly to enquire.

Cut-off time for pre-orders:
• Cut-off timing for all pre-orders will be at 5pm. Only paid pre-orders made by 5pm will be delivered in 2 working days.

• Any orders after 5pm will be delivered earliest in 3 working days.

• Customers are not allowed to change delivery location and timing after placing their order.

Self-Collection:

• Self-collection will be at Two Hands @ Ascent outlet only.

• The outlet is open for self-collection from Monday to Sunday, from 9am to 6pm, including PH. (Closure days will be posted on @two.hands.sg instagram.)

• If you will be early or late for your self-collection, please inform us over Whatsapp (9388 2973) in advance.

For any further enquiries, please Whatsapp (9388 2973) or email (sg.twohands@gmail.com).

                                                                                                                           ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows:

• Choose your products and add them to cart
• Validate the contents of the cart
• Provide information regarding the client personal details
• Indicate pick up dates and time
• Indicate remarks as well as preferred payment method
• Accept the GTC
• Confirm the order
• Validate payment The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

PAYMENT (SECURE TRANSACTIONS) Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.The products remain the property of the vendor until it receives full payment of the price.

EXCHANGE POLICY: REFUNDS/CANCELLATIONS No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.

UNAVAILABILITY OF PRODUCTS The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

INTELLECTUAL PROPERTY Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.

PROHIBITION OF SALES OUTSIDE THE NETWORK The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

APPLICABLE LAW AND DISPUTES The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.